This is the interesting contents of the email:īecause there have been multiple unsuccessful recovery attempts for this account, we recommend at this point that you create a new account. Unfortunately, we were unable to verify your ownership using the information that was provided.Īnd when I stubbornly tried it again by entering more detailed information, Microsoft’s recovery program got impatient, and I received an email with the subject “Final update on your account recovery request.” A couple of seconds later, I received an automated email from Microsoft with the crucial sentence: That is, I could provide all the information because I simply copied it from my inbox. I tried this procedure several times, and I failed even though I still had access to the account. Aside from personal information, you also have to know things such as email addresses of contacts you’ve recently sent emails to, the corresponding email subjects you used, and email folders you created recently. You see now that it is important to enter the correct information when you create the Microsoft account. The lengthy account recovery page that follows prompts you to verify that the account is yours. On the next page, you have to enter a new contact email address.

Change microsoft account password